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Customer Success Manager - APAC

Vanta

Vanta

Customer Service, Sales & Business Development
Sydney, NSW, Australia
Posted on Wednesday, January 31, 2024

We’re just starting to establish our APAC presence, and we’re looking for a motivated Customer Success Manager, who will also be excited to be involved in building the foundations for our APAC business and culture. We're building a team with Customer Success Managers who will take ownership of the account lifecycle and distinguish Vanta as best-in-class to prospects in a burgeoning competitive landscape.

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. You will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. Additionally, you’ll have an integral impact on building out the processes and workflows at one of Vanta’s newest sections within the Customer Experience organization.

If this sounds like you, and you’re excited to be a part of our founding team in Sydney, Australia, we'd love to hear from you!

What you’ll do as a Customer Success Manager in Sydney at Vanta:

  • Work with Vanta customers across industries, functions, and stages of their customer journey in both 1:1 and scaled manners.

  • Surface and create best-in-class scaled resources based on customer needs.

  • Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention.

  • Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform.

  • Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.

  • Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, and Custom Frameworks), Trust Reports, and Risk Management solution.

  • Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams.

  • Partner with your team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results.

  • Proactively partner with Account managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities.

  • Liaise with Support and Finance to help quarterback resolutions for customer issues.

  • Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business.

How to be successful in this role:

  • Have 3-5 years of experience in Customer Success at a SaaS company.

  • Experience working in the security or compliance industry preferred.

  • Ability to work in our Sydney office in a hybrid setting (3 days a week).

  • Possess clear and thoughtful communication skills, with strong critical thinking ability.

  • Be highly empathetic to customers, with a proven track record of long-term customer retention.

  • Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers.

  • Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up.

  • Have entrepreneurial spirit, initiative and autonomy so you can make a huge contribution to the APAC landing team.

What you can expect as a Vantan:

  • Industry-Competitive Salary and Equity

  • Healthcare stipend towards health insurance for you and your dependents

  • Paid maternity leave, and 4 weeks of paternity leave for fathers

  • Health & Wellness Stipend

  • Remote Workspace Stipend

  • Internet and Cellphone Stipend

  • 9 Company Paid Holidays

  • 20 days of PTO per year

  • Virtual Team Building Activities, Lunch and Learns, and other Company-Wide Events

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

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