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Customer Operations Associate I

SamaCare

SamaCare

Customer Service, Operations
Remote
Posted on Thursday, December 21, 2023
Customer Operations Associate One
Company Overview SamaCare helps to eliminate the administrative barriers that limit patient access to life-changing therapies. Insurance-related administrative hassles for prescription drugs result in worse outcomes for patients, delayed therapy, and over $100B of administrative waste for the US healthcare system. Medical providers are forced to manage these workflows on stone-age technology (fax, calls, and snail mail).SamaCare has built a software platform to help practices streamline those administrative workflows and a two-sided business model that has scaled to hit medical offices serving nearly 2 million patients (and growing rapidly). As a Venture Capital (VC)-funded company, we’re building a team to help us scale, so that every patient gets access to the right treatment at the right time.
Role Overview This role will focus on managing electronic paperwork sent to and from insurance companies, as well as curating insurance company documents for our internal database. This role will also involve speaking with insurance companies via telephone to get information regarding submitted requests. The Customer Operations Team also responds to questions submitted by our medical practice users via chat function or email correspondence. We pride ourselves on being friendly, approachable, and knowledgeable about the healthcare industry.
Customer Support Associate Responsibilities:· Utilize SamaCare to provide support for our users.· Monitor incoming insurance company responses, update status, and attach responses to requests created by medical practices.· Call health insurance companies to verify the status of submitted prior authorizations.· Communicate clearly with other team members.· Must have computer and technical application skills.· Respond to questions from our users via chat and email.
Customer Support Associate Requirements:· 1+ years in customer support· Experience in health insurance; billing or prior authorizations is a plus
Please include a cover letter.
Job Type: Full-time/ Hourly Pay: $17.00 - $22.00 per hour (depending on experience and geographic location)