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Software Engineer, Customer Experience

Orb

Orb

Software Engineering, Customer Service
San Francisco, CA, USA
Posted on Saturday, January 13, 2024

Mission

Orb is on an ambitious mission to provide every business with the infrastructure to unlock their revenue. Best-in class businesses find ways to effectively align their monetization to product usage—whether that's through seats, consumption, feature limits, or usage-based tiers. Orb brings that opportunity to every software company.

We are reimagining billing and invoicing for this era of hybrid pricing in software. Billing is no longer just a finance problem, but also a high-stakes engineering observability problem that customers urgently need solved. At Orb, we take a developer-first, data infrastructure approach to this problem. We make it possible for companies to fully automate their current billing process, and to evolve their monetization strategy over time.

Orb supports the end-to-end workflow for revenue: developers love our product’s extensibility and intuitive API, product managers become empowered to iterate on pricing and packaging much faster, finance teams get fine-grained reporting to facilitate revenue recognition, and customer-facing teams benefit from the transparency Orb brings to the customer relationship.

About Us

Our founding team has experience from companies like Stripe, Asana, Plaid, Cloudflare, and Autodesk. We’ve raised $19.1 million in funding from top-tier investors like Menlo Ventures, Greylock, base case, South Park Commons, and Scribble, as well as founders and operators from companies like Vercel, Plaid, Datadog, Notion, Asana, HubSpot, and more.

Working at Orb

When you meet our team, you’ll see we’re a group of dedicated and kind individuals who care deeply about solving what is one of the most mission-critical problems for any business.

Every one of us has outsized impact on the business, our product, and our customers—we hold ourselves to a standard of excellence, with the empowerment to take risks and the judgment to focus our time on maximizing leverage.

We are not a culture of long hours, but we approach our work with intensity and a sense of urgency. With a product like ours, minutes matter: we can help accelerate other businesses tremendously if we’re focused on building quickly while maintaining critical attention to detail. When we’re ‘on’, we’re on; we work hard, then we go home.

We will focus on setting you up for success, with the right expectations and enablement. We coach on outcomes, not inputs or style. We show up for each other with kindness, which earns us the ability to have difficult conversations with trust by default and openness to feedback.

As a growing organization, we value in-person collaboration. We see it as a way to achieve our mission faster, in an environment of rapid ideation, strong alignment, and that energy that makes work more fun.

Role & impact

We're focused on forging successful, long-term partnerships with our customers at Orb. This includes building product features to unlock critical customer workflows and building operational tooling to scale our processes. We're looking for a Software Engineer passionate about high customer impact to work across various product areas, interacting with many prospective and active customers and tackling complex billing challenges in a fast-paced environment. As part of our Customer Development engineering workstream, you'll:

  • Work closely with customers to understand their needs and translate them into generalizable product features.

  • Interact with customers to gain insights into their workflows.

  • Collaborate closely with fellow engineers to deeply understand technical architectures and context, which will play a crucial role in driving the development of product features.

  • Have the ability to work effectively across the technical stack and product.

  • Build tooling to enable the sales and customer success motions, moving us away from highly manual tasks.

  • Work cross-functionally with sales, design, and product team members.

  • Identify trends in customer needs and build intuition around potential new product features.

About you

  • Have 4 years of professional work experience with at least 1-2 years of experience in software engineering.

  • Interested in an engineering role with a heavy focus on customer impact and interaction.

  • Enthusiastic about working on a broad range of technical challenges across the stack.

  • Have exceptional communication and interpersonal abilities, capable of effectively explaining complex subjects to a wide range of external and internal stakeholders clearly and understandably.

  • Attention to detail in designing a product with deep customer empathy in visual UX, API design, and everything in between

  • Based in the San Francisco Bay Area or willing to relocate (with support from Orb).

You might be a good addition if you:

  • Have previously worked in a customer-facing role, either technical or non-technical.

  • Have an entrepreneurial mindset and product intuition.

  • Are comfortable in a fast-paced environment.

In order to thoughtfully scale the company and avoid downstream inequities, we don’t use leveling titles at Orb. You will not see us use prefixes like “Senior” in our job descriptions. We include experience requirements for every role and compensate employees based on their experience and internal level within Orb.

Our technical process

We’re using React, TypeScript, Tailwind CSS, Python, PostgreSQL, and Kafka. We believe great engineers can learn any stack, so you do not need experience with these specific tools and we encourage you to apply regardless. We believe in shipping code quickly and continuously.

Benefits

  • Medical insurance - 100% coverage for you and dependents

  • Dental, vision, and life insurance

  • Unlimited PTO, with 15 days minimum encouraged

  • 401k plan

  • 16-week paid parental leave with equity vesting

  • Commuter stipend

  • Catered lunches in the office

Equal Opportunity Employer

We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.