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Senior Analyst

Doppel

Doppel

IT
San Francisco, CA, USA · New York, NY, USA · United States · Remote
Posted on Saturday, May 11, 2024

Position Summary:

We are looking for a seasoned analyst to join our team. The Senior Analyst will play a crucial role in serving as a technical escalation point for both the team and our clients. You will be actively participating in quality assurance efforts to uphold the highest standards of incident response and client service. With a focus on continual improvement, this role involves not only a deep understanding of Intellectual property and Credential Theft attacks, but also a commitment to reviewing and enhancing the quality of the work being done. If you have excellent problem-solving skills, enjoy sharing your knowledge through training other analysts, and a keen eye for quality assurance, we would like to meet you.

Responsibilities:

Subject Matter Expertise:

  • Serve as the subject matter expert on (Intellectual Properties and Credential Theft) and eventually on our proprietary tools used by the team to deliver services both internally and externally.

Technical Escalation:

  • Act as one of the primary technical escalation points for the team, especially in the realms of investigations and tooling.

  • Serve as the technical escalation point for clients, addressing their advanced security concerns and queries.

Customer Support:

  • Handling customer tickets/requests and providing them updates on the progress.

  • Escalation product related questions to the internal team.

Standard Operating Procedure (SOP) Development & Maintenance:

  • Assist in crafting, maintaining, and optimizing SOPs

  • Collaborate with leadership to develop, publish, and operationalize SOPs.

Quality Assurance:

  • Investigate and assess steps taken by analysts during incident resolution and provide feedback for improvement.

Requirements

  • Minimum of 3-5 years of experience in a SOC environment.

  • Strong understanding of:

    • Intellectual Properties

    • Credential Theft Attacks

    • DNS

    • Social Media Platforms.

  • Excellent communication and presentation skills.

  • Prior training and/or leadership experience

Nice to have:

  • Prior coding knowledge (python, javascript, mysql)

  • Cybersecurity related certifications.

  • Knowledge about Cyber Law/Regulations.

About us

Doppel is the leading solution in modern digital risk protection for trusted brands. Our state-of-the-art AI scans over 10 million entities daily across the web, dark web, social media, and app stores, offering unparalleled breadth in detecting digital threats, including piracy, counterfeiting, phishing scams, executive impersonators, and more. Seamless integrations with domain registrars, web hosts, browsers, social media platforms, and digital marketplaces power real-time, continuous, and automated protection, making Doppel the best defense for trusted brands, from startups to Fortune 500 companies.